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COVID-19 crisis information and its affect on us

Latest information around the COVID-19 crisis and how it is affecting what we do

As the world reacts and evolves to the impact of the Coronavirus, I want to take this opportunity to advise the current situation here at KWM Wines & Spirits / www.kwmwine.com.   This will be continually updated as the situation changes.


Online Orders

Things are operating as normal here and we are continuing to take and process orders.  However, do be advised that there is a significant increase in volume at this time and as we are working with limited staff numbers and following strict safety guidelines as set out by the  Public Health Agency so there will be some knock-on delays to getting orders processed and dispatched compared to normal times.  We would appeal for your patience and we hope to be able to process and dispatch orders within 2-3 days from placement.   Measures we are implementing include the store/stockroom being frequently cleaned, objects and surfaces that are touched regularly are being disinfected and all our staff are taking appropriate precautions and wearing gloves and disposing of these appropriately. 

Courier deliveries

Our couriers continue to operate as normal and form part of the essential services.  While everything will be done by them to get the orders to you in a timely fashion, at this time additional pressures are slowing services up and therefore delivery service guarantees are not currently applicable. 

Next day delivery services have been suspended at this time, but they will return when the situation allows.

Exceptions

Some countries have had services suspended until further notice.  Those affected are detailed at the bottom of this post.  Do not place an order to these countries at the moment as it will have to be cancelled and refunded. 


Local store (Kilkeel, Co. Down, NI)

While we have been designated as an essential service during these times, in order to keep staff and customers as safe as possible, we have chosen to restrict and stagger store opening hours to the public as follows until further notice:

Monday-Saturday

09.30 - 10.30

13.00 - 20.00

Sunday

16.00 - 19.00

Local deliveries

A local delivery service will also be operational locally from Monday to Saturday. First orders 10.00 am last orders 17.00.  Deliveries will take place between 12.00-19.00.  Orders can be placed by phone on (028) 417 62400 and card payment will be taken at that point,  Goods will be dropped on doorsteps and doors knocked.  We ask that you do not open your door until we are a safe distance away, or better still back in our vehicle.  No cash on delivery purchases. Card only.

Areas covered by local delivery include Greencastle, Annalong and Attical then everywhere within that boundary.  Delivery charges will apply but are free for deliveries within Kilkeel town limits with spends over £20.  

The welfare of our staff and customers is extremely important to us so please adhere to our notifications and in-store advice on numbers and spacing.  Anyone not adhering will be asked to leave and not return.  No exceptions. 


We are taking each day as it comes and we will keep you all updated if anything changes in regards to delivery services. Thanks for your patience and understanding and stay safe everyone!

Kind regards,

Andrew and the team at KWM Wines & Spirits


CURRENTLY SUSPENDED SHIPPING AREAS (No delivery service until further notice)

- Spain, Italy & Austria, Czech Republic